Policies

  1. GPSR
  2. GDPR
  3. Copyright
  4. Cookies
  5. Disclaimer
  6. Privacy

Policies

1. GSPR

This is a trade sale and therefore out of scope of EU Regulation on General Product Safety 2023/988

2. GDPR & Security

Hackers – By proceeding you understand and give your consent that your IP address and browser information might be processed by the security plugins installed on this site.

3. Copyright

© copyright 2023 Vzual Ltd. All rights reserved.  All text, images, videos or other content is protected and may not be used without our permission.

4. Cookies

Vzual Limited uses cookies on x-paints.co.uk (the “Service”). When you enter our site you can choose to accept all cookies or choose which are stored on your device using our cookie notice. Click on Manage Cookie preference to change these at any time.

Introduction

We use cookies to help us operate our site correctly, and to allow us to monitor its performance. We sometimes need to collect non-personally identifiable information about you which is collected in the form of cookies. We explain below what cookies are and what types of cookie we use on our website.

What is a cookie?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The information below explains the categories of cookies we use and why.

Strictly necessary cookies

These cookies are necessary for you to use our website and cannot be switched off. They are usually set by actions you take such as creating privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but if you do this, some parts of our site will not work. These cookies do not store any personally identifiable information.

Performance cookies  

These cookies let us look at numbers of visitors to our site, which pages are the most and least popular and understand how visitors move around the site. The information collected by these cookies is always anonymous. Performance cookies help us to improve the performance of our site. If you choose to block them, we will not know when you have visited our site and will not be able to monitor its performance.

Functional cookies  

Functional cookies remember preferences set by visitors and allow us to offer enhanced functionality, such as personalisation. These cookies may be set by us or by third party providers. If you choose to block these cookies, then some, or all, of this functionality may not work properly.

Targeting cookies

These cookies are set by third party providers such as YouTube, Facebook and Twitter whose services we may link to on our website. If you reject these cookies, these third-party providers cannot collect information.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org

Find out how to manage cookies on popular browsers:

For information relating to other browsers, visit the browser developer’s website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Protecting information

We are committed to safeguarding your personal information. When you provide personal information, we are obliged to use this information in line with all the laws concerning the protection of personal information including the Data Protection Act 1998 (see also our Privacy Policy) and the General Data Protection Regulation 2016.

Through hyperlinks, we may direct you to websites owned and operated by third parties. These third-party sites will have their own privacy policies, including how they manage the use of cookies. We urge you to review their policies. They will govern the use of personal information you submitter is collected by cookies.

We cannot accept any responsibility or liability for the privacy practices of any third-party websites or how they manage the use of their cookies. The use of third-party websites is at your own risk.

5. Disclaimer

The information published on x-paints.co.uk is provided to help you understand the potential uses of x-paints. X-paints are made for the creation of works of art and are not intended for any other application. We advise you to establish suitability of each product for your application. Product users should read all product information and test each product for suitability and ensure all individual project requirements are met and the product is appropriate for their intended purpose and situation.

X-paint makes no express or implied warranties of merchantability or fitness for a particular purpose, and we shall in no event be liable for any damages (indirect, consequential or otherwise) that may occur as a result of a product application.

6. Privacy

How we obtain, store, use and share your personal information

Relevant Legislation:

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

Our contact details
Name: Vzual Ltd
Registered office: 37 Island Road, UK. CT2 0EB
Website: x-paints.co.uk
Date: 12 September 2023

We are committed to protecting your personal data and will never sell your information to 3rd parties.  This privacy policy explains what data we collect about you.

For the purposes of data protection, the data controller is Vzual Limited.

The type of personal information we collect

We currently collect and process the following information:

Personal information about you when you register with us,place an order or when communicating with us by email, phone or through social media. We also collect information when you voluntarily complete our customer surveys, provide us with feedback or review or provide us with images.

The personal information that you provide may include your name, address, email address, phone number, financial information, and other information about you to enable us to provide you with our services.

When you use our website, we automatically collect information about your device, including your IP address, information about your visit (for example how you got to our website) and how you use it. From time to time we may combine this information with other information you have provided to us or from other sources.

We also collect and process information about our suppliers and where this is classed as personal information, this policy applies.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To register your interest in becoming a customer or being one of our customers.
  • Supplying us with pictures of your work to aid our understanding of your work
  • Communicating with us by email, phone or social media.
  • Supplying us with goods and services where applicable.

We hold this information that you have given us to process your orders, to communicate with you, and to offer you products or services. In processing your order, we may send your details to, and use information from payment processors and fraud prevention agencies.

To help us improve our website, we also use anonymised data about how you use the site to help identify things we should change.

 

Marketing

We would like to send you information about products and services. If you have consented to receive marketing, you can always opt out later. You have a right at any time to stop us from contacting you for marketing purposes. You can do this by using the message box in our Xpress Your Interest form on our website.

We will never share your information for marketing purposes with other companies.

The legal basis for holding your information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You have consented to us using your personal information for this purpose, for example, when you register and create an account with us or agree to receive marketing communications from us. You can remove your consent at any time by by using the message box in our Contact form on our website.

(b) We have a contractual obligation. We use your personal information to meet our obligations under our contract with you (for example, to deliver a product you have ordered).

(c)Legitimate interests. We use your personal information to contact you so that we can ask you to provide feedback on the product or service you have ordered or to allow us to respond to queries.

 How we store your personal information

Your data will be stored and processed inside the European Economic Area (“EEA”).

By submitting your personal information, you agree to this transfer, storing or processing.

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as is necessary for the purposes for which it is processed. When we no longer need to hold it we will dispose of it by deleting it from our computer systems.

 Cookies

We use cookies on our site. Cookies are little text files placed on your computer to collect standard internet log information and information about visitor behaviour. We use this information to track our visitors use of the website and to compile aggregated statistical reports on website activity.  We never store personal information in a cookie. For further information please see our Cookie Policy.

 

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 Changes to our Privacy Policy

We review our privacy policy regularly and we will place any updates on this web page. This privacy policy was last updated on 12 September 2023.

 How to contact us

Please use the Contact form on this website, or write to Vzual Ltd

 Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please use the contact form or contact us by post if you wish to make a request.

 How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact form or by post.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk